1 – Information We Collect

• Information you provide directly. Name, email, phone number, and any details you submit through our contact form, booking requests, or other communications.
• Coaching & session information. During coaching consultations and Biofield Tuning sessions, you may voluntarily share personal details related to your goals, well-being, and life circumstances. This information is treated as confidential and is used solely to provide and improve your coaching experience. We are not a medical provider for purposes of these services and this data is not governed by HIPAA.
• Device & usage information. IP address, browser type, referring URLs, pages viewed, and the date/time of each visit, collected automatically via cookies or similar technologies.
• Payment information. Purchases are processed by our third-party payment provider — we do not store full card numbers or payment credentials on our servers.

2 – Legal Bases for Processing (GDPR)

If you reside in the European Economic Area, we process your personal data under the following legal bases:

• Contract: To perform a contract with you or provide requested services.
• Consent: When you have given us explicit permission (you may withdraw at any time).
• Legitimate Interest: For security, analytics, marketing, or improving our services, provided those interests are not overridden by your rights.
• Legal Obligation: To comply with applicable laws.

3 – How We Use Information

• Provide and maintain the site and any contractual services.
• Schedule, deliver, and follow up on coaching and Biofield Tuning sessions, including sending session summaries.
• Respond to inquiries, comments, and requests.
• Send administrative information, product updates, or promotional messages (you can opt out any time).
• Analyze usage to improve functionality, security, and user experience.
• Comply with legal obligations and enforce our terms.

4 – Cookies & Similar Technologies

We and our service providers use cookies, pixels, and local storage to recognize your browser, improve site performance, and measure marketing effectiveness. You can disable cookies in your browser, but some features may not function properly.

Third-party embeds. Our site includes embedded YouTube videos, which may set their own cookies and collect usage data according to Google’s Privacy Policy.

5 – Sharing of Information

We do not sell or rent personal data. We share it only with:

• Service providers who perform functions on our behalf and who are bound by confidentiality obligations. These currently include our website hosting provider (Vercel), content platform (Sanity), video conferencing platform (Zoom), embedded video provider (YouTube/Google), and payment processor.
• Authorities or other parties when required by law, court order, or to protect our rights, property, or safety.
• Successors in the event of a merger, acquisition, or other business transfer, subject to the terms of this Policy.

6 – Data Retention

We keep personal data only as long as necessary for the purposes described above, unless a longer period is required by law. Coaching session notes and summaries are retained for the duration of the client relationship and deleted upon request thereafter.

7 – International Transfers

We are headquartered in United States and may transfer data to service providers located in other countries. Where we do so, we rely on approved legal mechanisms such as Standard Contractual Clauses or adequacy decisions.

8 – Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Receive a portable copy of your data.
• Opt out of sale or sharing of personal information (California residents).
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at QoLCoachingPA@gmail.com.

9 – Children's Privacy

Our site is not directed to children under 13 (or other age as required by local law). We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us and we will delete it promptly.

10 – Security

We implement reasonable technical and organizational measures to protect your personal information, including the use of encrypted connections (HTTPS) and secure third-party platforms for video sessions and payments. However, no method of transmission over the internet is 100% secure.

11 – Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Continued use of the site after such changes constitutes acceptance.